The Inclusion Score is a real-time to check to make sure all your residents have an interest reflected on the calendar. If a resident only likes playing chess and watching baseball and neither of those interests are scheduled as events on the calendar, then the resident is not included in the Inclusion Score. As soon as you add one of those events to the calendar, the Inclusion Score percentage will increase and the resident will be included in the Inclusion Score.
The goal each week is to get your Inclusion Score to 100% so you can say that all your residents have interests represented on the calendar.