The Mobile App

How do I get started with the TSOLife mobile app?
Download the TSOLife mobile application from the app store. Enter your community code to get started. If you do not know your community code, contact your...
Mon, 27 Jan, 2020 at 6:49 AM
What are the system requirements for the TSOLife mobile app?
The TSOLife app requires an iPad, iPhone or iPod touch running iOS 9 or later or Android device and a stable wifi internet connection with good coverage in ...
Mon, 27 Jan, 2020 at 6:51 AM
How do I reset my password?
Open the mobile application and click Forgot Password? on the login page. You will receive an email with instructions to reset your password.  Once you ha...
Mon, 27 Jan, 2020 at 6:59 AM
How do I submit an interview?
Open the TSOLife app on your mobile device. Log in using your email and password, or your community’s code if logging in for the first time. Type in the ...
Mon, 27 Jan, 2020 at 7:01 AM
How do I submit a photo?
Open the TSOLife app on your mobile device. Log in using your email and password. Type in the resident’s name that you want to interview in the top searc...
Mon, 27 Jan, 2020 at 7:06 AM
What are Magic Moment videos?
Magic Moment videos are short videos capturing precious life moments to be preserved and shared with a resident's family. A Magic Moment can be, for ex...
Mon, 27 Jan, 2020 at 7:07 AM
How do I capture a Magic Moment video?
Open and login to the TSOLife mobile app and click the camera icon at the bottom of the screen. Capture video footage by aligning the subject within the c...
Mon, 27 Jan, 2020 at 7:07 AM
What happens when I submit interviews, photos, and videos through the mobile app?
Interviews: Once interviews have been submitted through the TSOLife mobile app, they are transcribed and uploaded into individual stories on a resident’s s...
Mon, 27 Jan, 2020 at 7:09 AM
How do I add an interviewer in the mobile app?
If individuals are using their personal devices to conduct the interviews, instruct the individual to download the TSOLife mobile app from the app store. Th...
Mon, 27 Jan, 2020 at 7:10 AM
How do I add a resident in the mobile app?
You can add a new resident to the tool through the mobile app and through the admin portal. Adding a resident through the mobile app: Open the app and...
Mon, 27 Jan, 2020 at 7:10 AM